Brian T. Colditz

Work Experience

Help Desk Analyst

Apr 2023 - Present

Penn Highlands Healthcare

Developed and implemented automation scripts for essential medical software, leading to an 80% reduction in average completion time and reducing manual workload for the help desk team.
Maintain a high level of end-user satisfaction by providing clear and timely communication regarding incident status and resolutions, achieving a 98%+ positive feedback rating from users.
Successfully resolved over 2,700 help desk tickets, consistently maintaining a high resolution rate and ensuring timely support for all users.
Proactively maintain a complex IT environment consisting of over 1,000 computers, ensuring 99% uptime through continuous monitoring, regular maintenance, and swift resolution of technical issues, thereby supporting uninterrupted business operations.

Entertainment Team Associate

Nov 2021 - Present

Walmart

Contribute to team success by completing jobs quickly and accurately.
Pursue learning opportunities to advance knowledge and take on leadership position.
Keep work areas clean, organized and safe to promote efficiency and team safety.
Operate register to process payments and collect cash payment for order totals.
Work different stations to provide optimal coverage and meet production goals.
Train new team members by relaying information on company procedures and safety requirements.
Create appealing displays for routine arrangements and special promotions.
Participate in cross-functional team-building activities.
Continuously check products for quality assurance according to strict guidelines.
Seek ways to go above and beyond job requirements.
Maintain productive, efficient approach to all tasks.

Director of Technology

Aug 2021 - Present

Bible Alliance Church

Developed and managed multiple IT project plans, achieving a 100% on-time delivery rate while staying within budget, enhancing organizational efficiency.
Initiated and approved modifications to project plans, adapting swiftly to changing requirements and improving project outcomes.
Successfully transitioned the organization to a nonprofit Microsoft 365 account, resulting in cost savings annually on software licensing fees.
Deployed the full suite of Microsoft 365 Office apps, providing staff and volunteers with the tools necessary to improve productivity and deliver high-quality work.
Led the transition from PowerPoint to ProPresenter for church presentations, resulting in a more dynamic and engaging worship experience.

Information Technology Assistant

Aug 2019 - Jun 2022

Ringgold School District

Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Configured hardware, devices and software to set up work stations for employees.
Maintained faculty and students use of technology and business applications.
Repaired and issued Chromebooks to students.
Managed district-wide ticket system for students requesting device repairs.
Removed malware, ransomware and other threats from laptops and desktop systems.

Education

Bachelor's Degree

Aug 2022 - May 2026

PennWest California

Major: Computer Science
Minor: Management
Grade: Junior

High School Diploma

Aug 2018 - Jun 2022

Ringgold Senior High School

Certifications

CompTIA A+ ce

Mar 2023 - Mar 2026

CompTIA

Verification Code: SWSFMQT5MBEE1V5K
Certification Date: March 25, 2023
Expiration Date: March 25, 2026

Hello, World.