Hello, World

Brian T. Colditz

IT Expert & Systems Specialist

Driving innovation through technology and leadership

About Me View Resume Contact

Connect With Me

Scroll
About Me

Let me introduce myself

Passionate about technology and driven by innovation

Brian T. Colditz
3,700+
Tickets Resolved
100%
User Satisfaction
4+
Years Experience
99%
System Uptime
Get In Touch View Resume

As an IT Expert with extensive experience in systems administration, cybersecurity, and infrastructure management, I'm deeply committed to spearheading innovation and fostering positive change in the technology industry.

My drive and leadership skills position me as a catalyst for progress. With a keen focus on strategic advancement and a passion for inspiring others, I am dedicated to making a significant and lasting impact.

My determination and innovative approach are consistently geared toward creating a dynamic and progressive environment where technology meets real-world solutions.

Core Competencies

Development

Full-Stack Solutions

IT Support

Help Desk & Systems

Leadership

Team Management

Innovation

Process Automation

Experience

Work Experience

IT Specialist

Incap Corporation

May 2025 — Present

  • Administer and maintain Windows/Linux servers, Active Directory, and a virtualization platform (VMWare).
  • Monitor system performance, diagnose hardware and software issues, and implement corrective actions to ensure maximum uptime and reliability.
  • Configure and maintain network infrastructure.
  • Enforce cybersecurity best practices, patch management, and access controls.
  • Provide advanced technical support to end users, including software deployment, device configuration, and account administration.
  • Investigate, triage, and respond to security events using Trend Vision One (EDR/XDR), improving threat detection and reducing organizational risk.
  • Collaborate with cross-functional teams to improve IT processes, automate workflows, and support ongoing infrastructure modernization initiatives.
  • Develop and implement IT policies and procedures to strengthen security, standardize operations, and enhance the overall user environment.

Help Desk Analyst

Penn Highlands Healthcare

Apr 2023 — May 2025

  • Developed and implemented automation scripts for essential medical software, leading to an 80% reduction in average completion time and reducing manual workload for the help desk team.
  • Maintain a high level of end-user satisfaction by providing clear and timely communication regarding incident status and resolutions, achieving a 100% positive feedback rating from users.
  • Successfully resolved over 3,700+ help desk tickets, consistently maintaining a high-resolution rate and ensuring timely support for all users.
  • Proactively maintain a complex IT environment consisting of over 1,000 computers, ensuring 99% uptime through continuous monitoring, regular maintenance, and swift resolution of technical issues.

Entertainment Team Associate

Walmart

Nov 2021 - Apr 2025

  • Contribute to team success by completing jobs quickly and accurately.
  • Pursue learning opportunities to advance knowledge and take on a leadership position.
  • Keep work areas clean, organized, and safe to promote efficiency and team safety.
  • Operate register to process payments and collect cash payment for order totals.
  • Work different stations to provide optimal coverage and meet production goals.
  • Train new team members by relaying information on company procedures and safety requirements.
  • Create appealing displays for routine arrangements and special promotions.
  • Participate in cross-functional team-building activities.
  • Continuously check products for quality assurance according to strict guidelines.
  • Seek ways to go above and beyond job requirements.
  • Maintain a productive, efficient approach to all tasks.
CMA Logo

Director of Technology

Bible Alliance Church

Aug 2021 — Present

  • Developed and managed multiple IT project plans, achieving a 100% on-time delivery rate while staying within budget, enhancing organizational efficiency.
  • Initiated and approved modifications to project plans, adapting swiftly to changing requirements and improving project outcomes.
  • Successfully transitioned the organization to a nonprofit Microsoft 365 account, resulting in cost savings annually on software licensing fees.
  • Deployed the full suite of Microsoft 365 Office apps, providing staff and volunteers with the tools necessary to improve productivity and deliver high-quality work.
  • Led the transition from PowerPoint to ProPresenter for church presentations, resulting in a more dynamic and engaging worship experience.

IT Assistant

Ringgold School District

Aug 2019 - Jun 2022

  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained faculty and students' use of technology and business applications.
  • Repaired and issued Chromebooks to students.
  • Managed district-wide ticket system for students requesting device repairs.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
Education

Education

Bachelor's Degree

Aug 2022 — May 2026

PennWest California

Major: Computer Science

Minor: Management

Grade: Senior

High School Diploma

Aug 2018 - Jun 2022

Ringgold Senior High School

Certifications

Certifications

CompTIA A+ ce

CompTIA

Valid: Mar 2023 - Jan 2029

View Certificate

CompTIA Network+ ce

CompTIA

Valid: Jan 2026 - Jan 2029

View Certificate
Contact

I'd Love To Hear From You

Let's connect and discuss how we can work together

Email

brian@bcolditz.tech